Privacy Policy
This Privacy Policy describes how Tasker Company collects, uses, stores, and protects your personal information when you use our mobile application and website services.
We never sell your personal data to advertisers or third parties.
We only collect data necessary to provide and improve our services.
Request data access, correction, or permanent deletion at any time.
We collect information you provide directly to us and information generated through your use of our services:
When you register, we collect your full name, mobile phone number, email address (optional), and profile photo (optional). Your phone number is used as your primary account identifier.
When you book a service, we collect the service address, type of service requested, appointment date and time, and any additional remarks or special instructions you provide.
With your explicit permission, we collect precise foreground location data while the app is in active use to enable live GPS tracking of your assigned technician. We do not collect background location data when the app is not in use.
We automatically collect device type, operating system version, app version, IP address, crash logs, and usage analytics to improve app performance and debug issues.
Messages exchanged through the in-app chat feature between you and your assigned technician are stored to enable dispute resolution and service quality assurance.
We record the payment method, amount, and transaction status. We do not store raw credit/debit card numbers on our servers. Payment processing is handled by PCI-compliant third-party gateways.
We use the information we collect for the following purposes:
- Account creation, authentication, and identity verification via OTP.
- Dispatching verified technicians to your service location.
- Enabling live GPS tracking of your technician while the app is in foreground use.
- Processing service bookings, invoices, and warranty registrations.
- Sending booking confirmations, appointment reminders, and status updates via SMS and push notifications.
- Enabling in-app chat between you and your assigned technician.
- Handling warranty claims, rework requests, and customer support escalations.
- Improving our platform through analytics, A/B testing, and crash reporting.
- Complying with applicable Pakistani laws and regulatory requirements.
- Detecting and preventing fraud, misuse, and unauthorized access.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only in the following limited circumstances:
Your name, contact number, and service address are shared with the technician assigned to your booking to enable them to reach you and complete the job.
Where applicable, booking details may be shared with our authorized service partner companies who fulfill jobs under the Tasker Company standard.
Payment information is shared with our PCI-compliant payment gateway partners solely for the purpose of processing transactions.
We use third-party services including Google Firebase (analytics, crash reporting, push notifications), Supabase (database infrastructure), and Expo/EAS (app delivery). These providers process data on our behalf under strict data processing agreements.
We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Tasker Company, our users, or the public.
Location permissions are central to the core functionality of the Tasker app for both customers and technicians (Vendors):
Your location may be requested when setting a service address for a booking. This is used to calculate the nearest available technician and provide accurate ETA estimates.
Technicians grant foreground location permission so customers can view live GPS tracking while the technician is en route. Location data is only transmitted while the Tasker app is actively open on the technician's device. We do not request or collect background location data.
Location data is used in real-time and is not permanently stored beyond the duration of the active job. Route history may be stored for up to 90 days for dispute resolution purposes.
You are in control: You can revoke location permission at any time via your device settings. Note that revoking location access will disable live GPS tracking features in the app.
We implement industry-standard security measures to protect your personal data:
- All data is transmitted over encrypted HTTPS/TLS connections.
- Databases are hosted on secure cloud infrastructure with restricted access controls.
- OTP-based authentication prevents unauthorized account access.
- Payment data is handled by PCI-DSS compliant payment processors and is never stored in plain text on our servers.
- Regular security audits and vulnerability assessments are conducted on our systems.
- Employee access to personal data is limited to those who need it to perform their job functions.
While we take all reasonable measures, no security system is impenetrable. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.
We retain your personal data only as long as necessary for the purposes outlined in this policy:
You have the following rights regarding your personal data:
Request a copy of all personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request permanent deletion of your account and personal data (subject to legal retention requirements).
Request your data in a structured, machine-readable format.
Revoke location or notification permissions at any time via your device settings.
Object to certain types of data processing, including profiling for marketing purposes.
To exercise any of these rights, contact us at info@taskercompany.com or via the contact options below. We will respond within 30 days.
We send push notifications to keep you informed about your bookings and service status. Notification types include:
- Booking confirmation and receipt.
- Technician dispatch and ETA updates.
- Appointment reminders (24 hours and 1 hour before).
- Service completion and invoice delivery.
- Warranty registration confirmation.
- In-app chat messages from your assigned technician.
You can disable push notifications at any time through your device settings. Note that disabling notifications may result in missed booking updates and technician communications.
Our app integrates with the following third-party services. Each has their own privacy policies which govern their data handling:
Analytics, crash reporting, push notifications (FCM), and authentication.
In-app map display, route calculation, and address geocoding.
Backend database infrastructure and real-time data sync.
App build delivery and over-the-air update distribution.
The Tasker Company platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we discover that a minor has provided personal data without parental consent, we will delete that information promptly.
If you believe a minor has registered an account, please contact us immediately at info@taskercompany.com.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or app features. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a push notification or in-app banner informing you of the changes.
- Where required by law, seek your renewed consent.
Your continued use of the app after changes are published constitutes acceptance of the updated policy.
For privacy-related inquiries, data access or deletion requests, or any concerns about how we handle your personal information, please contact us through any of the following channels:
Data Protection Contact:
Tasker Company (Pvt. Ltd.)
Lahore, Punjab, Pakistan
info@taskercompany.com